We're here to help

A question, some feedback, or a problem with your account? We read every message and aim to reply within two working days.

Email us

support@useloveiq.com

Please don't include anything you wouldn't want anyone else to read. We will never ask for your password or payment details.

What to include

The email address you signed up with, so we can find your account
What happened and, if you can, a screenshot with anything private hidden
Your phone model and the app version, if it's a technical problem

Quick links

Most things are self-service

Delete your account

Do it yourself in the app, or ask us.

FAQ

Plans, billing, privacy and content.

Data requests

Email us with “Data request” in the subject for a copy of your data or a correction.

Report a problem with content. If a lesson or a Coach answer doesn't meet our content standards, use “Report” on a Coach reply or email us, and we'll review it.

Need urgent help? We're not an emergency service. If you or someone else is in danger, contact your local emergency number. For sexual health concerns, see a GP or sexual health clinic.